Account Deletion

How to Delete Your Account

To delete your account from within the app: open Eden and go to Profile → Account Settings. Scroll to the Danger Zone section and tap Delete Account. You'll be asked to confirm your identity and type a confirmation phrase before the deletion proceeds. Once confirmed, deletion begins immediately and cannot be undone.

What Gets Deleted

Deleting your account permanently removes your account and sign-in credentials, all properties you've added (including your saved address and the key used to encrypt it), all items (appliances, systems, and other tracked equipment), all maintenance tasks and their completion history, any messages you've sent to support, and your device's notification token. This happens automatically as part of the deletion process — there is no additional waiting period or manual step required on our end.

Delete Some of Your Data Without Deleting Your Account

You don't have to delete your Eden account to remove data from it. In the app, you can delete any individual property (along with its items and tasks), any item, or any task at any time — open the property, item, or task and use its delete or archive action. Deletions take effect immediately.

You can also email us at [email protected] from the address associated with your account to request deletion of specific data without closing your account, and we'll action it within 30 days.

What Is Retained

Residual copies of deleted data expire automatically from our encrypted backups within 14 days of deletion. Aggregated, de-identified crash and usage diagnostics that cannot be linked back to your account may be retained to improve the app. De-identified home-maintenance records (such as home facts, incident and service history, and maintenance scores) may also be retained after being permanently unlinked from you — they contain no name, email address, home address, or account identifier, and cannot be linked back to you. We may retain specific records where required to comply with a legal obligation.

Subscriptions

If you subscribed to Eden Premium through Google Play, deleting your Eden account does not cancel that subscription — Google Play billing is managed independently of your app account. To stop future charges, cancel your subscription from the Google Play Store (Menu → Subscriptions).

Can't Sign In?

If you're unable to sign in to delete your account yourself, email us at [email protected] from the address associated with your account and we'll delete your account and data within 30 days.